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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to push the Help button, which is visible on each page. A pop-up window will appear. It offers elaborate info about all the operations that you can perform on that particular page. Each pop-up menu opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide variety of video tutorials explaining how to use our hosting Control Panel. They're shot for those of you who want to see how things are getting done instead of only reading articles. In this way, anyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you need, examine our extensive FAQ database, which includes questions asked by actual clients and provides practical solutions. We frequently "revamp" our Frequently Asked Questions database with new entries in an attempt to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't discover the answer you searching for in the FAQ database either, you can touch base with our great team of support engineers available 24-7 and ready to assist you with any issue. Each trouble ticket you submit will be replied to within one hour (the average support ticket response time being approximately 20 mins), so you will never have to wait a long time to get your question answered.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 156619

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com